ERPArtist ("we", "us", "our") is committed to protecting your personal information. This Privacy Policy explains how we collect, use, and safeguard your data when you visit our website or use our services.
01 Information We Collect
We collect information you provide directly to us, including:
- Contact Information: Name, email address, phone number, and company name when you submit our contact or inquiry forms.
- Usage Data: IP address, browser type, pages visited, and time spent on our site — collected automatically via analytics tools.
- Communication Data: Emails, messages, or support tickets you send to us.
- Cookie Data: Preferences and session information via browser cookies (see Section 4).
02 How We Use Your Data
We use collected information to:
- Respond to your inquiries, quotes, and support requests
- Send service updates, newsletters (only with your consent)
- Improve and personalize our website and services
- Analyze usage patterns to enhance user experience
- Comply with legal obligations
- Prevent fraudulent activity and maintain security
04 Cookies
Our website uses cookies to enhance your browsing experience. These include essential session cookies, analytics cookies (e.g., Google Analytics), and preference cookies. You can control cookie settings via your browser. For full details, see our Cookie Policy.
05 Data Security
We implement industry-standard security measures including SSL encryption, secure servers, and regular audits to protect your data from unauthorized access, alteration, or disclosure. While we do our best, no method of internet transmission is 100% secure.
06 Your Rights
Depending on your jurisdiction, you may have the right to:
- Access the personal data we hold about you
- Request correction of inaccurate data
- Request deletion of your data ("right to be forgotten")
- Withdraw consent for marketing communications
- Lodge a complaint with a data protection authority
To exercise any of these rights, contact us at privacy@erpartists.com.
07 Data Retention
We retain your personal data only for as long as necessary to fulfill the purposes outlined in this policy, or as required by law. Contact form submissions are retained for up to 3 years. You may request deletion at any time.
08 Third-Party Links
Our website may contain links to external websites. We are not responsible for the privacy practices of those sites and encourage you to review their policies separately.
09 Children's Privacy
Our services are intended for business use and are not directed to individuals under the age of 16. We do not knowingly collect data from minors. If you believe a minor has provided us data, please contact us immediately.
10 Changes to This Policy
We may update this Privacy Policy periodically. When we do, we will revise the "Last Updated" date at the top of this page. We encourage you to review this policy regularly to stay informed.
11 Contact Us
For any privacy-related questions or requests:
🏢 ERPArtist, Surat, Gujarat, India